Legal
Terms & Conditions
Last Updated: August 2026
These Terms & Conditions apply when you use the Sussex Hair Clinic website, contact us, book an appointment, or receive a consultation or treatment from us.
By booking or using our services, you agree to these terms. Nothing in these terms affects your statutory consumer rights.
1. About Sussex Hair Clinic
Sussex Hair Clinic provides professional trichology consultations, hair loss and scalp assessments, follow-up support and clinical treatments.
Consultant Trichologist: Shuna Hammocks
Contact: use our contact form
Phone: 07860 387 332
Consultations and treatments are provided from clinic locations in Forest Row and East Grinstead, Sussex.
2. Appointments and Bookings
Appointments can be requested through our website or by contacting Sussex Hair Clinic directly.
When booking, you agree to provide accurate and relevant information so that we can arrange your appointment appropriately.
Appointment availability is not guaranteed until your booking has been confirmed.
If you are unable to attend, please contact us as early as reasonably possible.
Any applicable deposit, cancellation, rescheduling or non-attendance terms will be communicated to you before your booking is confirmed.
3. Consultations and Health Information
To provide an appropriate trichology assessment, we may ask about your:
- Hair or scalp concerns.
- Medical history.
- Current medications or treatments.
- Lifestyle and relevant health information.
- Previous test results or medical investigations.
Please provide information that is accurate and complete to the best of your knowledge.
Information about your health and consultations is handled in accordance with our Privacy Policy.
4. Nature of Our Services
Trichology services are intended to assess and support hair and scalp concerns.
Information, recommendations or treatments provided by Sussex Hair Clinic should not be treated as a substitute for medical care from your GP, dermatologist or another appropriately qualified healthcare professional where medical assessment is required.
Where appropriate, you may be advised to seek further medical investigation or referral.
Sussex Hair Clinic does not provide emergency medical care. If you believe you are experiencing a medical emergency, you should seek appropriate urgent medical assistance.
5. Treatment Results
Hair loss and scalp conditions can have many different causes, and each person may respond differently to treatment or management recommendations.
We therefore cannot guarantee:
- A particular diagnosis before assessment.
- Hair regrowth.
- A specific treatment outcome.
- A particular timeframe for improvement.
- That a recommended approach will be suitable or effective for every patient.
Recommendations are based on the information available at the time of your consultation and your individual circumstances.
6. Fees and Payments
Where fees apply, the relevant price will be communicated before you agree to the service or treatment.
Payment arrangements may vary depending on the type of appointment or treatment booked.
If a service has been prepaid and you request a cancellation or refund, this will be considered according to the applicable booking terms, services already provided and your statutory rights.
7. Children and Young People
Sussex Hair Clinic may provide consultations for children and young people experiencing hair or scalp concerns.
Where the patient is under 18, appropriate arrangements regarding parental or guardian involvement, consent and attendance will be discussed before or during the consultation as necessary.
The wellbeing and privacy of the young person will be treated with appropriate care.
8. Website Information
Content on sussexhairclinic.uk/ is provided for general educational and informational purposes.
While we aim to keep information accurate and useful, website content:
- Is not an individual diagnosis.
- Does not replace a personal consultation.
- Should not replace advice from your GP or another qualified healthcare professional.
- May be updated as knowledge, guidance or our services change.
You should not delay seeking appropriate medical advice because of information you have read on this website.
9. Website Use and Intellectual Property
Unless otherwise stated, the text, design, graphics, branding and original content on the Sussex Hair Clinic website belong to Sussex Hair Clinic or are used with appropriate permission.
Content may be viewed and used for personal, non-commercial purposes.
You must not reproduce, republish, distribute or commercially exploit substantial parts of our website content without prior permission.
10. Third-Party Links
Our website may include links to third-party websites, services or resources for additional information or convenience.
Sussex Hair Clinic does not control third-party websites and is not responsible for their content, availability, privacy practices or services.
Visiting an external website is at your own discretion and may be subject to that provider’s own terms and policies.
11. Liability
We aim to provide our services with reasonable care and skill.
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limits your statutory consumer rights.
We are not responsible for problems caused by information that was not disclosed to us or was materially inaccurate where that information was reasonably necessary for the consultation or treatment.
12. Changes to Appointments or Services
Occasionally, an appointment may need to be changed because of illness, practitioner availability, clinic circumstances or events outside our reasonable control.
If this happens, we will aim to contact you as soon as reasonably possible and arrange an alternative where appropriate.
We may also decline, postpone or discontinue a service where we reasonably believe that it would not be appropriate or safe to proceed.
13. Privacy
Personal and health information collected through our website and services is handled in accordance with our Privacy Policy and applicable UK data protection law.
Please read our Privacy Policy for further information about how we collect, use and protect your information.
14. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any dispute will be handled in accordance with applicable UK consumer law and the jurisdiction of the courts of England and Wales, subject to any rights you may have under applicable consumer legislation.
15. Contact Us
If you have questions about these Terms & Conditions, an appointment or our services, please contact:
Sussex Hair Clinic
Contact: use our contact form
Phone: 07860 387 332
We may update these Terms & Conditions periodically to reflect changes to our website, services, booking arrangements or legal requirements.