Legal

Accessibility Statement

Last Updated: August 2026

At Sussex Hair Clinic, we want our website, information and services to be as accessible and inclusive as reasonably possible. We recognise that people may access our website in different ways, including people with visual, hearing, mobility, cognitive or neurological impairments, and those who use assistive technologies.

We are committed to improving accessibility in line with the principles of the Equality Act 2010 and use the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA as a recognised reference for good digital accessibility practice.

1. Our Commitment to Accessibility

Sussex Hair Clinic provides specialist trichology services for people experiencing hair loss and scalp concerns. We understand that accessing clear health-related information should be as straightforward as possible.

Our aim is to make it easier for visitors to:

  • Read and understand information about hair and scalp conditions.
  • Navigate the website using different devices and input methods.
  • Access important information without relying solely on colour, images or visual presentation.
  • Enlarge or zoom text using browser or device settings.
  • Contact the clinic if they are unable to use an online form or another part of the website.
  • Request reasonable adjustments when accessing our services.

2. Accessibility Standards

We use the Web Content Accessibility Guidelines (WCAG) 2.2 as a framework for improving the accessibility of this website, with Level AA as our intended standard.

Our accessibility approach also takes account of our responsibilities as a service provider under the Equality Act 2010, including the duty to consider reasonable adjustments for disabled people accessing our services.

Accessibility is an ongoing process, and website content, technology and third-party services may change over time.

3. Making Our Website Easier to Use

When developing and updating the Sussex Hair Clinic website, we aim to follow accessibility good practice, including:

  • Using clear headings and a logical content structure.
  • Writing information in clear, understandable language wherever possible.
  • Providing meaningful alternative text for important images where appropriate.
  • Maintaining appropriate contrast between text and backgrounds.
  • Making links and buttons clear and descriptive.
  • Supporting keyboard navigation where technically possible.
  • Designing pages so they can be viewed across desktop, tablet and mobile devices.
  • Structuring forms so that fields and instructions are as clear as possible.
  • Avoiding unnecessary flashing, moving or distracting content.

We continue to review these areas as the website develops.

4. Accessibility of Health and Trichology Information

Hair loss and scalp conditions can involve detailed medical and technical terminology. We aim to explain trichology information in accessible language while maintaining clinical accuracy.

If you have difficulty accessing or understanding information provided on this website because of an accessibility requirement, please contact us. Where reasonably possible, we will help you access the relevant information or discuss an appropriate alternative way of providing it.

Information on this website is provided for general educational purposes and should not replace individual medical advice from an appropriately qualified healthcare professional.

5. Known and Potential Accessibility Limitations

We are continually working to improve the website, but some content or functionality may not always meet every WCAG 2.2 Level AA criterion.

Accessibility can sometimes be affected by:

  • Older website pages or images created before current accessibility practices were introduced.
  • Embedded maps, videos or other third-party content.
  • Third-party forms, booking tools or external websites that we do not fully control.
  • Documents or downloadable materials that may not be fully optimised for assistive technologies.
  • Temporary accessibility issues introduced during website updates.

Where we identify an accessibility problem that is within our control, we will consider reasonable steps to correct it.

We do not claim that every page or third-party feature on the website has been independently certified as fully compliant with WCAG 2.2 Level AA.

6. Assistive Technology and Browser Settings

The Sussex Hair Clinic website is intended to work with commonly used modern browsers and accessibility tools.

Depending on your device or browser, you may be able to:

  • Increase the size of text or zoom into a page.
  • Change colour, contrast or display settings.
  • Navigate using a keyboard rather than a mouse.
  • Use screen-reading or voice-control software.
  • Adjust accessibility settings built into your computer, tablet or mobile phone.

Keeping your browser and assistive technology up to date may help provide the best experience.

7. Booking and Communication Support

If an accessibility issue prevents you from completing an online form or accessing information needed to arrange an appointment, you can contact Sussex Hair Clinic directly.

If you have a disability or communication requirement that may affect how you access our service, please let us know when contacting us. We will discuss what reasonable adjustments may be possible based on your individual needs.

Any personal details shared while reporting an accessibility issue will be processed according to our Privacy Policy.

8. Accessibility at Our Clinic Locations

Sussex Hair Clinic provides consultations and clinical services from locations in Forest Row and East Grinstead, Sussex.

If you have mobility, sensory, communication or other accessibility requirements that could affect your visit, please contact us before attending. This allows us to discuss your needs and any reasonable arrangements that may be available.

We recommend checking individual access requirements with us in advance rather than assuming that every facility will be suitable for every accessibility need.

9. Reporting an Accessibility Problem

We welcome feedback from anyone who experiences difficulty using our website or accessing our information.

If you find an accessibility problem, please tell us:

  • Which page or part of the website caused the problem.
  • What you were trying to do.
  • The device, browser or assistive technology you were using, where relevant.
  • What alternative format or assistance would help you.

Please contact:

We will review accessibility feedback and consider reasonable improvements where the issue is within our control.

10. Reviewing This Statement

Accessibility standards, website technology and the content of Sussex Hair Clinic may change over time.

We will review this Accessibility Statement periodically and update it when significant changes are made to the website, our accessibility approach or relevant guidance.

For general site usage rules, please review our Terms & Conditions.

Sussex Hair Clinic
Supporting clearer, more inclusive access to specialist hair and scalp information and trichology services.