Privacy Policy

Last Updated: August 2026

At Sussex Hair Clinic, we are committed to protecting your privacy and handling your personal and health information responsibly. This policy explains what information we collect, why we use it, and your rights under the UK GDPR and Data Protection Act 2018.

1. Who We Are

Sussex Hair Clinic provides professional trichology consultations and support for hair loss and scalp concerns.

• Privacy Contact: Shuna Hammocks
• Contact: use our contact form
• Phone: 07860 387 332

2. Information We Collect

Depending on how you contact us or use our services, we may collect:

• Contact Data: Name, email address, telephone number and appointment details.
• Health Information: Relevant medical history, medications, hair or scalp concerns, previous treatments and test results you choose to provide.
• Clinical Records: Consultation notes, recommendations and follow-up information.
• Clinical Images: Photographs of the hair or scalp where appropriate for assessment or monitoring.
• Website Data: IP address, browser information, cookie preferences and basic website usage data.

Health information is treated as special category personal data and receives additional protection under UK data protection law.

3. Why We Use Your Information

We may use your information to:

• Respond to enquiries and manage appointments.
• Carry out trichology consultations and assessments.
• Maintain appropriate patient records.
• Provide personalised recommendations and follow-up support.
• Communicate with you about your consultation.
• Process payments and maintain financial records.
• Meet legal, professional, insurance or regulatory responsibilities.
• Maintain the security and performance of our website.

4. Lawful Basis for Processing

Depending on the circumstances, we may process personal information because it is necessary:

• To provide a service you have requested.
• To comply with legal obligations.
• For our legitimate business interests.
• Where you have provided appropriate consent.

Where we process health information, we apply the additional protections required for special category data.

5. Clinical Photographs and Case Studies

Photographs may sometimes be taken as part of your clinical record to help assess or monitor your hair or scalp.

We will not use identifiable photographs, testimonials or patient stories for our website, social media, advertising or case studies without appropriate permission.

Refusing promotional use will not affect the care or service you receive.

6. Sharing Your Information

We do not sell or rent your personal information.

Where necessary and legally permitted, information may be shared with:

• Your GP, dermatologist or another healthcare professional.
• Relevant laboratories or clinical service providers.
• Professional advisers or insurers.
• Trusted providers supporting our booking, email, payment, website or IT systems.
• Public or regulatory authorities where disclosure is legally required.

Only information reasonably necessary for the relevant purpose will be shared.

7. Data Security and Retention

We take reasonable steps to protect your personal and clinical information from unauthorised access, loss, misuse or disclosure.

Personal information is kept only for as long as reasonably necessary for clinical, legal, tax, insurance and professional record-keeping purposes.

When information is no longer required, it will be securely deleted, anonymised or destroyed where appropriate. For more details on booking and appointment terms, please read our Terms & Conditions.

8. Cookies and Website Data

Our website may use cookies and similar technologies to support essential functionality, security, analytics and website performance.

Where required, you can manage optional cookie preferences through the website’s cookie settings or through your browser.

9. Your Data Protection Rights

Under UK data protection law, you may have the right to:

• Request access to your personal information.
• Ask us to correct inaccurate information.
• Request deletion in certain circumstances.
• Ask us to restrict certain processing.
• Object to certain uses of your information.
• Withdraw consent where processing relies on consent.

Some rights may be limited where we are legally or professionally required to retain information.

10. Contact and Complaints

If you have questions about your information or would like to exercise your data protection rights, please contact:

Sussex Hair Clinic
Contact: use our contact form
Phone: 07860 387 332

If you remain unhappy with how your personal information has been handled, you also have the right to complain to the Information Commissioner’s Office (ICO).

We may update this Privacy Policy when our services, website or legal requirements change. If you need this policy in an alternative format, please view our Accessibility Statement.